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Frequently Asked Questions


We understand that questions will arise while searching for a home care provider for your loved ones. We have done our best to answer some of our most commonly asked questions, hopefully providing you with some answers to inquiries you may have.

Should you have a question that you do not see answered here, please do not hesitate to reach out to us with your questions/comments. Please use the form on our contact page, and we will get back to you with an answer as quickly as possible!


Answers to Common Questions


Simply call us now at (773) 234-3898 to talk with a 7th Heaven team member. We are available 24-hours to assist you and begin planning your care.

  • The first are healthcare professionals who provide medical care in the home according to the orders of a doctor. These can include social workers, physical therapists and nurses.
  • The second are caregivers who serve as companions, homemakers and aides. They are there to help with non-medical tasks and activities, enabling an older or disabled person to live independently at home for as long as possible.
  • We provide non-medical type of caregiving. We make sure you and your loved one have peace of mind knowing that the everyday wants and needs are being seen to. Because every situation is different, 7th Heaven can help determine the level of in-home care that your loved one or parent needs. As those needs change, services can be either increased or decreased. Remember, our goal is to help someone live at home as independently as possible, rather than having to move to a long-term care facility.

Payments are accepted through private pay, long term care insurance, VA benefits and Medicaid. 7th Heaven Private Home Care services are not covered by Medicare.

7th Heaven Private Home Care is licensed as a home services agency.

7th Heaven Private Home Care is licensed to open, manage, conduct or maintain a Home Services Agency in Illinois from the Illinois Department of Public Health.

All 7th Heaven Private Home Care caregivers must have a fingerprint criminal background check using IDPH approved vendors.

We do not employ caregivers found to have:

  • disqualifying criminal convictions, or
  • substantiated findings of physical or sexual abuse, neglect or financial exploitation, or
  • indicated findings of abuse or neglect reported by the DCFS Central Register/Child Abuse and Neglect Tracking System (CANTS), or
  • their name listed on the HFS Office of the Inspector General Sanction List as not authorized for employment.

Home service workers have to complete a minimum of eight hours of training prior to his or her first assignment and a minimum of eight hours continuing education annually.

  • Caregiver Job Descriptions, Responsibilities and Protocol
  • CARE Plan Notes for Documenting Client Activities
  • Communication Skills
  • Personal Care, Bathing and Toileting
  • Adaptive Equipment for Transfers (Gait Belts and Lifts), Fall Prevention
  • Basic Hygiene and Basic Infection Control
  • Maintaining a Clean, Safe and Healthy Environment
  • Basic Personal and Environmental Safety Precautions
  • Emergency Procedures, Including Basic First Aid and Client’s Emergency Preparedness Plan
  • HIPAA PART 1: Confidentiality of Client Info and HiTECH Act
  • HIPAA Part 2: Scenarios
  • Understanding Elder Abuse and Neglect
  • Stroke Care and What Is Alzheimer's Disease?
  • CPR Certification

On-site supervision will take place at a minimum of every 90 days or more often if the plan of service requires it.

The questions and hiring process are tailored to the specific situation. Either way, it is a good practice to include the person who needs care in the conversation about hiring a home services worker.

  • With 24 hour care, two caregivers are booked daily and work 12 hours each. Sometimes 3 x 8 hour visits are preferred in order to ensure caregivers are at their maximum level of alertness. One caregiver can work a maximum of 4 x 12 hour visits per week. For the other visits, different caregivers will be booked to cover. There is no sleeping break given to a caregiver during a 12 hour visit. However, you can allow the overnight caregiver to sleep if you choose to. 24 hour care is billed at an hourly rate. The overnight visit is billed at a flat rate if it is a sleeping visit and hourly rate if it is a non-sleeping visit.
  • Multiple caregivers are hired in a live-in caregiving situation. Live-in caregivers work four to five days per week, providing 24-hour care to the senior. An alternate live-in caregiver handles the caregiving responsibilities for the remaining two to three days of the week. During each 24-hour period, each live-in caregiver receives a four-hour break. The family determines whether or not to hire another caregiver during the four-hour breaks. Live-in caregivers receive a flat rate per day.
  • Call us now at (773) 234-3898 to talk with a 7th Heaven team member. We are available 24-hours to assist you and begin planning your care.